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FRONT DESK AGENT:
A hotel employee whose responsibilities center on the registration process, but also typically include preregistration activities, room status coordination, and mail, message, and information requests.
FRONT OF THE HOUSE:
The functional areas of a hotel or restaurant in which employees have extensive guest contact, such as the front desk (in hotels) and the dining room(s).
FRONT OFFICE:
A hotel's command post for processing reservations, registering guests, settling guest accounts, and checking guests in and out.
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